Nerium Frequently Asked Questions…
If your question isn’t answered below feel free to contact me.
PLEASE Note: If you are currently a customer or Brand Partner please get in touch with your personal Brand Partner/Sponsor with any questions you may have. If you wish to make changes to your Nerium AD autoship or your Nerium account you will need to call the company directly at 855-463-7486. This FAQ page is intended only for my customers interested in ordering Nerium AD or becoming a distributor, my existing customers or Brand Partners on my team. Thank you.
Q: Has NeriumAD been tested for allergic reactions?
A: Yes. The product has gone through rigorous dermatological testing.
Q: Is NeriumAD a moisturizer?
A: No. It is meant as a night-time application and is not designed to moisturize, although there are certain ingredients that can help moisturize.
Q: Can I use NeriumAD with other products?
A: There should be no impact on efficacy, but you may want to test a small area with both products to see if there is any reaction to the combination. Whenever applying multiple products, use the following rules: Apply clearest first then to most opaque, and apply thinnest first then to thickest.
Q: Can I use NeriumAD on problem skin?
A: NeriumAD is a cosmetic and should not be used on problem skin without first testing a small area to ensure there is no reaction to the proprietary compound in the product. NeriumAD is not designed to treat or heal any problem skin issues, as it is designed as a cosmetic only.
Q: How should NeriumAD be stored?
A: The product is a cream and can be impacted by both heat and cold. It is suggested that the bottle be kept at room temperature as much as possible. Extreme heat and cold can impact any cosmetic product and NeriumAD is no different. If you find your product has been subject to one of these extremes (left in the trunk of your car), please ensure the contents have not changed color, consistency, or smell before applying or selling.
Q: Are there any dangers to children or pets from eating the product?
A: Dr. Robert Newman, scientific advisor to Nerium SkinCare, has said, “All pre-clinical and clinical research to date indicates that it is perfectly safe to use.”
Q: Should I change the amount I use for different seasons or temperatures?
A: As with any skin product, environmental conditions can play a major role in impacting the condition of the skin. If your skin is sunburned or very dry, it is recommended that the amount of NeriumAD be reduced to compensate for more sensitive skin conditions.
Q: How often does Nerium change the formula of NeriumAD?
A: We only made one change to the formula in April of 2012, at which time we replaced the wheat protein with a quinoa protein to make the product gluten free.
Q: Why does NeriumAD appear different occasionally from one bottle to the next?
A: The NeriumAD product is formulated with natural plant proprietary compounds. From season to season, there are small variances in these plant ingredients.